For the last few months, I have had some struggles with equipment-machinery and supplies on which I rely to maintain quality and length of life. Today, finally reaching the conclusion that the particular problems are beyond my ability to fix or adjust, I found that I have to make multiple phone calls, mail in the part that is possibly defective, make at least one appointment with a health care official (M-Th appointments only) just in case I am the defective part, and possibly pursue a new prescription simply to change back to a different set of supplies. I add, as well, a time constraint, because I need my equipment to be in working order before the end of the month, and if I intend to order new equipment, it will take 7-10 business days to arrive.
I feel frustrated because the system controls my care, but cannot respond flexibly to my individual needs. I cannot simply purchase the other set of supplies. I cannot simply say, this isn't working for me and I would like to return your product for a partial refund. Instead, every option has to be filtered through a system of clinics, insurance companies and product manufacturers, none of whom actually care whether I use product A or product B.
This is especially obnoxious to me because my situation is chronic. I will not wake up tomorrow without my disease. The lack of control I have in this particular instance is very humbling. It rankles to give up my autonomy. It rankles more to give that autonomy over to a system of regulations that does not have to make it through today with the concerns I carry.
Frustrated, but I'll get over it,
Cobalt Dreams
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